PHM’s operating model helped Driftia to perform well in a challenging year
Driftia Förvaltning is a unit of PHM that operates in the Stockholm area, providing a wide range of property services mainly for residential properties. Driftia was established in 1993, and the company became part of PHM Group in 2021. The unit had approximately 60 employees in 2024.
Like many other companies, Driftia had a challenging year in 2024. High interest rates and inflation weakened the demand for property services. Driftia achieved a good result in spite of the operating conditions.
“We noticed that our customers were cautious about investing in their properties. With that in mind, we focused even more on cost control throughout the year. We had a successful year in spite of the challenging starting point,” says Nestor Vargas, CEO of Driftia.
PHM Sweden’s smooth progress with integration and the development of the country organisation were also helpful.
“Thanks to PHM’s centralised support functions, we saved on personnel costs, for example in payroll management.
We also saved on purchasing costs by being able to buy goods and services at lower prices due to the centralisation
of procurement,” Nestor adds.
Satisfied customers
According to a customer satisfaction survey conducted in 2024, Driftia’s customers were very satisfied with the service
they received. Driftia’s good service quality, knowledgeable and service-minded professionals, and speed and efficiency were among the positives highlighted by the customers.
“Our customers need to feel that they get good value for money. We offer various property services through a single
point of contact, with a high degree of professional expertise. Our professionals include plumbers, electricians, fire safety specialists, property managers and more. We focus on the satisfaction of our personnel, which I believe also has a direct impact on customer satisfaction. At Driftia, we believe that joy is contagious and that a good workplace atmosphere also makes the customer happy.”
“Cross-selling between PHM units developed substantially in 2024.”
In the new year, Driftia intends to focus increasingly on organic growth. The broad offering of property services
and cooperation between PHM units provide good conditions for growth.
“Cooperation between the units has improved year after year. The past year really showed that there is strength in our
cooperation,” Nestor concludes.
